Add Company Data to Productlogz

Track feedback at the company level to gain deeper insights and prioritise the right features.

Is your product built for businesses? If so, you likely have multiple user accounts tied to each company. To better organize and analyze feedback at the company level, you can send company data to Productlogz when identifying users.

By doing this, Productlogz will not only track individual users but also associate their feedback with their respective companies. This allows you to:

• View company-level insights – Understand how different organizations interact with your product and what features matter most to them.

• Prioritize feature requests more effectively – See which requests have the biggest impact across multiple users within a company.

• Improve customer communication – Get a clearer picture of which companies need attention based on their feedback trends.

• Identify high-value customers – Use company-level data to track feedback from key accounts and prioritize their needs.

How to Send Company Data

When implementing the Productlogz SDK Identify method, simply include the companies field in the user object. This should contain relevant details about the company, such as:

ProductLogz('classify', {
   accountKey: <replace-with-your-account-id> // **required**,
   // NOTE: the 'viewer' is just used as a reference here, 
   // kindly replace it with your user's state.
   user: {
      alias: user.alias,
      avatarURL: user.avatarURL,
      createdAt: new Date(user.created).toISOString(),
      email: user.email,
      id: user.id,
      name: user.name,
      companies: user.companies.map((company) => (
         {
            id: company.id,
            name: company.name,
            monthlyRevenue: company.revenue,
            createdAt: new Date(company.created).toISOString(),
         }
      ))
   },
});

• name – Helps you easily recognize which organization a user belongs to.

• id – A unique identifier for tracking companies within your system.

• monthlyRevenue – Useful for distinguishing feedback from different customer segments (e.g., free vs. enterprise).

• Signup Date – Helps track feedback trends based on how long a company has been using your product.

• Custom Fields – Attach any additional metadata relevant to your business needs.

By leveraging company-level tracking in Productlogz, you gain deeper insights into your customers, helping you build a product that meets the needs of entire organizations, not just individual users. 🚀