> For the complete documentation index, see [llms.txt](https://help.productlogz.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.productlogz.com/integrations/slack.md). # Slack Connect your Slack workspace to ProductLogz to receive instant notifications when customers submit feedback, and manage posts directly from Slack. *** ### Getting Started #### Connect Slack to ProductLogz 1. Go to **Settings > Integrations** in your ProductLogz dashboard 2. Find the **Slack** card and toggle it **on** 3. A Slack authorization window will open — select the workspace you want to connect 4. Click **Allow** to grant ProductLogz the required permissions 5. You'll be redirected back to your dashboard with a success confirmation After connecting, you'll see a prompt to configure your notification channel. Notifications won't be sent until you complete this step. #### Configure Notifications 1. On the Slack integration card, click the **Settings** (gear) icon 2. Select a **Notification Channel** from the dropdown — this is where ProductLogz will post alerts * Both public and private channels are supported * Private channels are marked with a lock icon 3. Check **Enable Slack Notifications** to turn on alerts 4. Click **Save Settings** > **Note:** The ProductLogz bot must be a member of the selected channel. It will automatically join public channels when the first notification is sent. For private channels, you'll need to manually invite the bot by typing `/invite @ProductLogz` in the channel. *** ### Features #### 1. New Feedback Notifications When a customer submits feedback on your public board, ProductLogz sends a notification to your configured Slack channel. **The notification includes:** * Feedback title and description (first 200 characters) * Category * Status **What you see depends on your Post Moderation setting:** **If Post Moderation is ON** — the notification includes **Approve** and **Trash** action buttons so you can review feedback without leaving Slack. ``` ----------------------------------------- New Customer Feedback *Allow dark mode in the app* It would be great to have a dark mode option for the dashboard... Category: Feature Status: Pending [Approve] [Trash] ----------------------------------------- ``` **If Post Moderation is OFF** — the notification includes a **View Feedback** link to open the post in your ProductLogz dashboard. ``` ----------------------------------------- New Customer Feedback *Allow dark mode in the app* It would be great to have a dark mode option for the dashboard... Category: uncategorized Status: open View Feedback in ProductLogz ----------------------------------------- ``` *** #### 2. Approve or Trash Feedback from Slack When Post Moderation is enabled, you can approve or trash feedback posts directly from the Slack notification — no need to open your dashboard. * Click **Approve** to set the post status to "open" and make it visible on your public board * Click **Trash** to reject the post After clicking a button, the notification updates to show the action taken and who performed it: ``` ----------------------------------------- New Customer Feedback *Allow dark mode in the app* ... Category: Feature Status: Approved Approved by @yourname | View in ProductLogz ----------------------------------------- ``` *** #### 3. Send Slack Messages to ProductLogz You can turn any Slack message into a ProductLogz feedback post — useful for capturing feature requests or bug reports that come up in team conversations. **How to use:** 1. Hover over a message in Slack 2. Click the **three-dot menu** (More actions) 3. Select **Send to ProductLogz** 4. A form will open pre-filled with the message content: * **Title** — auto-generated from the message text (editable) * **Description** — full message content * **Category** — choose from Feature, Bug, Improvement, or Other * **Customer Email** — optionally add the customer's email for tracking 5. Click **Submit** The feedback post is created in ProductLogz. If Post Moderation is enabled, it will be set to "pending" for admin review. Otherwise, it goes live immediately. A confirmation message will appear in Slack with a link to view the feedback in your dashboard. *** #### 4. Disconnect Slack You can disconnect the integration at any time: 1. Go to **Settings > Integrations** 2. Toggle the Slack integration **off** 3. Confirm the disconnection This removes the connection between your ProductLogz workspace and Slack. All Slack-related metadata stored on feedback posts will also be cleared. > **Note:** If someone uninstalls the ProductLogz app directly from your Slack workspace (via Slack's App Management), the integration will be automatically disconnected on the ProductLogz side as well. *** ### FAQ **Q: Which events trigger a Slack notification?** Currently, Slack notifications are sent when new feedback is submitted on your public board. Email notifications cover additional events like status changes, upvotes, and comments — these can be configured in your notification preferences. **Q: Why am I not receiving Slack notifications?** Check the following: 1. The Slack integration is connected (toggle is on) 2. A notification channel is selected in settings 3. Notifications are enabled (checkbox is checked) 4. The ProductLogz bot has access to the channel — for private channels, invite the bot with `/invite @ProductLogz` **Q: Can I change the notification channel later?** Yes. Click the Settings icon on the Slack card, select a different channel from the dropdown, and save. **Q: What happens if I reinstall the Slack app?** Your notification channel and settings are preserved when you reinstall. You don't need to reconfigure anything. **Q: Do Slack notifications work with private channels?** Yes. Select a private channel from the dropdown in settings. Make sure the ProductLogz bot is invited to the channel.